Important Cancellation Policy Update

Important Cancellation Policy Update

Effective on all new bookings from 1st April 2023

  • All appointments will now require a $50 deposit at the time of booking. This includes appointments made online, in-clinic and over the phone.
  • Three days prior to your appointment, an automatic confirmation text will be sent.
  • Please reply YES or NO to this as soon as possible to allow the appointment to be filled should you not be able to attend.
  • If we have not received a response 48hrs prior to an appointment, a second follow up message will be sent.
  • Appointments with no response or contact following this will be automatically cancelled 24 hours prior to the appointment time and the deposit forfeited.

We have tried our best not to implement deposits on all bookings in the past, and are extremely thankful for your continued support of our little clinic.

Due to increased number of late cancellations and no shows, along increasing demand and cost pressures, we felt this was the best to improve the effectiveness and efficiency of our bookings and services.

Should you not wish to prepay a deposit we do take same booking where possible if you would like to call the clinic in the morning for an appointment.

New policy applies to all appointments for all clients. A rolling deposit can be kept on your account if desired.

A missed appointment is a loss to three people.. the client who missed the appointment time, another client who could have used the valuable time and the Clinician who was fully staffed and prepared for the treatment. Please respect the valuable time of our staff.”

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